Tralee Heating Services –  Terms and Conditions

A detailed instruction to carry out work or work order contract, whether written or verbal, shall be taken as acceptance of these terms and conditions unless the work is the subject of another written contract, the terms of which supersede these below in relation to services/products provided by Tralee Heating Services in Benderloch.

Definition and Basis of Pricing

a) An estimate is an approximate price, calculated with reasonable care from available information, which may be given as a range or percentage variation. It constitutes an offer to do the work and we will endeavour to keep within the price range.  Should there be unforeseeable work involved the estimate will be subject to change.  An estimated price will be used where an exact price is not required or is impossible to give due to lack of information.
b) A quotation is an offer to do the work specified at the price quoted.
Once either a quotation or an estimate is accepted by the client it is to be taken as a contract between the company and the client.
c) Schedule of work. An estimate or quotation will be created on the schedule of work prepared from information supplied by the client. This schedule is the basis
of the contract and clients are advised to check the schedule carefully to ensure that it is what they require.

Conditions of Service

a) The price is based on normal working hours, Monday to Friday, unless otherwise stated and travel time will be included in the cost of works.
b) Prices do not include any charges made by the supply authority unless otherwise stated.
c) All possible care will be taken in carrying out the work, this will mean plasterwork made good to original finish and floorboards and access panels screwed back. It does not include redecoration.

Variations of Service

a) Unless otherwise stated in the estimate or quotation all variations in labour and/ or material costs subsequent to the date of the estimate or quotation may be passed on to the client.
b) Variations or additional work required shall be detailed by the client as early as possible. Ideally this will enable a price variation to be prepared and accepted.
Instructions for work to proceed, before such acceptance, shall be required in writing and taken to mean acceptance of charges on a time and materials basis.
Should variations be necessary and the client not available, whilst work is carried out in conjunction with other tradesmen/tradeswomen, the work will be carried out in the manner we consider to best solve the problems and this will be chargeable unless this has been expressly forbidden by the client in writing.

Transaction Currency

Currently, we accept payments in the following currencies through our website: GBP (Great British Pound Sterling) £

Payment of Service

a) Unless otherwise stated in the estimate or quotation, payment shall be due on receipt of invoice, which shall be submitted on completion of work in GBP (Great British Pound Sterling) £
b) Should the period of work be extended, monthly invoices for work done and materials supplied or specially ordered and held will be submitted. Payment of these shall be due on receipt of invoice in GBP (Great British Pound Sterling) £
c) Materials supplied shall remain the property of Tralee Heating Services until invoices are paid in full.
d) We do not accept American Express as a payment form.

Time of Completion

Tralee Heating Services shall endeavour to carry out the work in accordance with the dates specified on the estimate or quotation, or if not dates are specified, within a reasonable period of time. However, the company cannot be held responsible for any losses, damage or increase in cost due to delays beyond the control of Tralee Heating Services.


We undertake to carry out the work to a standard at least in accordance with such relevant regulations e.g. Gas Safe and Oftec as are in force at the time.

The completed work will carry a 2 year guarantee against faulty workmanship or installation materials. Electronic heating devices, piping and boiler appliances are excluded from this warrantee but will be covered by the manufacturer’s warrantee, a minimum of one year.

We shall not be liable for damage from external sources affecting the installation or any form of misuse.
We shall not be responsible for any losses incurred by the client using equipment before the handover on completion of work.
The implementation of this guarantee shall only be carried out by Tralee Heating Services staff or persons instructed by the company. No responsibility is accepted for repairs or alterations effected by anybody else.

Instructions for Cancellation of a Contract or Service

Where you cannot cancel the Tralee Heating Services contract:

You cannot cancel this contract where the value of the contract is not more than £50.

You do not have the right to cancel this contract if we are carrying out emergency works that you have explicitly asked us to carry out immediately and the payment made by you is not more than £180. In relation to any additional work that we carry out, that is not classed as emergency work, you will still have the right to cancel those elements of the work; in accordance with your cancellation rights set out below.

Right to Cancel

You have the right to cancel this contract within 14 days, without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us at: Tralee Bay Heating Engineers Ltd – Tralee Bay Caravan Site, Benderloch, Argyll & Bute PA37 1QR – Registration No : SC612213  or via phone on Freephone: 07590-440877 or via E-mail:, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email, details below).  You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your wish to cancel the contract before the end of the cancellation period.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (where applicable).  We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied or, if earlier, 14 days after the day you provide evidence that you have returned the goods or, if no goods were supplied, 14 days after the day on which you inform us of your decision to cancel.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received any goods good already supplied back.

Contract – You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.  This deadline is met if you send back the goods before the period of 14 days has expired.  You will have to bear the direct cost of returning the goods.

Service – If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.

You are only liable for any diminished value of the goods resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the goods.

If you wish to cancel this contract – Please click here:

Privacy Policy

During the payment of invoice process, we are required to ask you for personal information. This information includes name, address, email address and telephone number.

We will use the information you provide to us in order to:
(i) process your invoice payment in GBP £, and any additional services requested through us
(ii) verify financial transactions
(iii) investigate and resolve any problems with any services supplied to you
(iv) if you have given your consent, we may also occasionally use the data to send you information and offers which may be of interest to you. You have the right to opt out at any time.

Tralee Heating Services has a policy not to provide your personal data to any third party.

Data Protection

The information you give us in connection with your booking is held securely on our computer booking system and dealt with in accordance with the GDPR Data Protection Act. By providing us with this information, you are deemed to accept this and to have the consent of all members of your party.

Problems and Complaints

We hope that you are happy with our service. Should you nevertheless have cause for complaint, please contact the management immediately who will rectify the issue and/or advise you of our complaints procedure. Unfortunately, no refund or compensation claim will be processed after the service installation has taken place, and any claim which has not been reported to management will be rejected.

Complaints Procedure

We ask that you contact the company in writing/email within 14 days of the works in question being carried out to notify us of your concern at Tralee Bay Heating Engineers Ltd, Tralee Bay, Benerloch, Argyll PA37 1QR or

Refund Policy

In general Tralee Bay Heating Engineers Ltd operate a no refund policy.  However, should there be any complaint with regards to the quality of our workmanship/products supplied, we would ask that you put this in writing within 14 days of works carried out/installation.  The Company will try and resolve any query in a timely and fair manner.  Should it be found appropriate then the Company would offer a refund at their discretion.

Limitation and Liability

Unless required by law, we will not be liable to you for any loss of profit, loss of business or goodwill, or for any indirect or consequential losses whatsoever. Our maximum liability shall be no more than to refund the amount paid by you for your service. If you stop our service installation, repair, maintanence or service/safety inspection half way through, we are not obliged to offer a refund.

We accept responsibility for the arrangements of your service which are within our control while on-site, but we cannot accept liability for any injury, loss or damage suffered by you or any other member of your party unless one of the following applies:

(1) there was wilful default by us, our employees or contractors;
(2) death or personal injury was caused by the negligence of Tralee Heating Services, our employees or contractors.

For all claims other than death or personal injury, which result from the non- performance or improper performance of our contract, we will pay compensation that is reasonable in all circumstances.

Force Majeure

Tralee Heating Services will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these Terms caused by force majeure. ‘Force majeure’ means any act or event beyond our reasonable control including but not limited to: war, threat of war, invasion, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, storm, flood, earthquake, or other natural disaster, foot and mouth disease and all other similar events outside our control.

Governing Law

These Terms and Conditions shall be governed and interpreted exclusively according to the laws of England or Scotland, whichever are appropriate. We and you agree to submit to the exclusive jurisdiction of the English or Scottish Courts in relation to any matters of disputes arising out of or in connection with these Conditions provided that we may, of our option, take proceedings in the courts of the state or country in which you are domiciled including action to obtain any remedy (including injunctive relief).